Free pick up from Polka Dott Ecclesfield & Free drop off on all order over £10.00 within a 4 mile radius from Oughtibridge Sheffield. Please allow up to 5 working days for dispatch

Subscription FAQ’s

Let’s explain our subscription package
Select your preferred option - one time purchase, monthly subscription or bi-monthly
Add your chosen option to your cart.
Postage & packaging is included for this item.
’Free Subscription Postage’ will automatically be selected for you at checkout.
On your first purchase you will only be charged for your chosen option and your Letter Box Collection will be sent out to you on the 1st of the following month.
If you chose to join our monthly or bi-monthly subscription your card will be charged on the last day of each month therefore after until cancelled.

If you chose to purchase this item as a one time purchase no recurring charges will be made and your payment details will not be stored. 

 Subscription Last Day for Sign Up Shipping Date
June May 31st June 1st
July June 30th July 1st
August July 31st August 1st
September August 31st September 1st
October  September 30th October 1st
November October 31st November 1st
December November 30th December 1st
January December 30th January 2nd
February  January 31st February 1st
March February 28th March 1st

What is a recurring Monthly Subscription?

A Monthly commitment means that you are signing up to receive our new letter box collection box every month (see above table for dates).

What is a recurring Bi-Monthly Subscription?

A bi-monthly commitment means that you are signing up to receive our new letter box collection box every other month (see above table for dates).

When will I be billed for my subscription?

For new subscriptions, your credit or debit card will be billed immediately, and you will receive the next monthly box. All future charges will occur on the 30th of the month previous to receiving your subscription (Please see above table)

Can I amend or cancel my Monthly / Bi-Monthly subscription?
Your subscription commitment means that you are signing up to receive our Letter Box Subscription every month or every other month, you can cancel or pause your subscription at any-time*, however, if you do not wish to receive your next box, you must make sure that you cancel your subscription 5 working days before the billing date. Should you wish to cancel your subscription after your billing date but before the shipping date a cancellation charge of £5 will be charged.
Please check the e-mail that you received from us upon subscribing. From there you'll find a link to pause, cancel or change payment methods or addresses. Didn't receive an e-mail? Check your Spam/Junk folders.
*Sign up is for a minimum of 6 months (bi-monthly subscription will receive 3 boxes)
**Discount code will be valid for the length of your subscription, one time purchases will receive a one time use discount code to use on a future Wax Mill purchase (letter box collection not included)